ServiceNow Consultant

Big Pharma Company looking for talented ServiceNow Consultant
  • Key tasks & responsibilities:

  • Responsible for defining and constantly improving the HR Service & Workflow solution based on the ServiceNow (Now) platform.
  • Creates a solution that tackles complex challenges using a human-centred design methodology that unlocks business outcomes in the HR service& workflow management area.
  • Ensures value realisation and return on investment by governing product development and guiding the HR function through a clear product vision and prioritised backlog
  • Improves the usability of HR Service Management by incorporating user research methods to guide the design, development, and refinement of the work.
  • Expresses concepts by rapidly wire framing and prototyping scenarios using a combination of tools and digital methods.
  • Uses evidence-based research to influence strategic digital product decisions.
  • Organises design critiques to solicit feedback and improve design.
  • Collaborates with Software Engineers, Product Managers, and Designers to refine the UI and workflows of a digital product.
  • Embodies a training role in a "Train-the-trainer" approach for Citizen Development training initiatives within the ServiceNow HRSD module.
  • Supports digital product teams in defining goals, signals, and metrics for the digital product.
  • Encourages and holds up high standards for the digital product experiences.
  • Demonstrates awareness of accessibility and industry design standards.
  • Serves as an ambassador for Product Design within the org and in the broader design community.

Qualifications & competencies:

  • Bachelor’s and/or Master’s degree in Computer Science, Software Engineering or related technical discipline.
  • Proven experience as Product Designer with the ServiceNow HRSD module
  • Experience with IT solution space for HR Service Management (e.g., ICT integration)
  • Fluency in best practices for architecture and design of IT products.
  • Strong knowledge of usability principles and techniques.
  • Familiarity with Ideation and Story Boarding techniques for UX (User Experience) design methodologies
  • Communication, presentation, and storytelling skills.
  • Hands-on project experience working in a collaborative multi-disciplinary team and working directly with developers for implementation of designs in a larger implementation context
  • Experience in a highly Agile/scrum environments.
  • Knowledge about Software Development Life cycle.
  • Good Verbal and written communication skills.
  • Fluent in English, both written and spoken.
  • Strong conceptual, quantitative, problem solving and decision-making skills.
  • Ability to work successfully with people from a variety of different cultures and backgrounds.

In exchange we will offer you:

  • A flexible hybrid work model (Home Office) including the option to work anywhere within the EU and 2 weeks/year outside the EU.
  • Career development with wide access to professional development tools & trainings.
  • Competitive salary, bonus & top performers awards on recognition in case of exceeding contribution
  • Meals Subsidy in Office.
  • 2 additional annual leave days after 3 years in the company.
  • Life & Accident Insurance.
  • 100% salary coverage in the event of medical leave.
  • In-house medical service at premises open 5 days a week for 8 hours.
  • 24-hour psychological, medical, and social care for employees and family.
  • Annual medical check-up.
  • Subsidised sports groups, physiotherapy service, online gym.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1081198
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Tipo de trabajo
Salary based on experience

Hablar con un consultor

Hablar con Jordi Guillamet, la persona que lleva esta posición, en la oficina de Barcelona
Hays Barcelona, Calle Valencia 307 - 313

Teléfono: 93 467 03 24