Customer Service Desk

Chemical Company

Your new company
A global leader in color and specialty chemicals with strong market insight, highly talented people and a long history of material excellence and expertise. Headquartered in Pratteln near Basel, Switzerland, and operates with approximately 3000 employees and 25 production sites, over 35 countries.

Your new role
Reporting to the Customer Service Team Lead, the Customer Service Desk officer will be responsible for: Order Management tasks - Handle local customer's orders in the most efficient manner, including goods returns and keep tracking until billing. - Contribution to slow mover activities - Ensure price accuracy in orders. Gap communication with Commercial Teams - Contribution to various business KPI`s and targets for Cluster Europe - Proper communication with customers, internal Service Groups, Sales team members - Overdue collection in cooperation with Account Manager and Group Finance - Complaint Management, QNS maintenance and task coordination / completion - Accompany process developments, input, process adherence, business rule implementation - Solution management for all OTC process related issues and escalations.

Order Fulfillment tasks - Create and monitor deliveries according to the settlement date - Reconfirm deliveries with reliable dates. - Coordinate and escalate unconfirmed items - Offer alternative delivery packaging units - Proactive communication for all delivery relevant topics with internal and external teams - Initiate and coordinate stock transfers - Interface to Transport- / Warehouse Management - Do stock allocation on prioritization guidelines and business rules

What you'll need to succeed
- Bachelor’s degree related with Business - 1 years of experience in customer service, in manufacturing company - Experience in SAP transactions on R3 / SD is a must. - Service orientation. - Ability in planning and co-ordination. - Ability to work in a team - Active and enthusiastic, able to work under pressure. Fluency in English and Spanish is required

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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Tipologia di lavoro
Tempo indeterminato
Logística y Suministros
Sede di lavoro
Compras y Logística
33000€ brutos año

Consulente di riferimento

Il Consulente Mireia Oteros, è il nostro esperto che gestisce questa opportunità di lavoro, con sede a Barcelona
Hays Barcelona, Calle Valencia 307 - 313

Telefono: 934670720

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